Cancellation Policy
How cancellations and refunds work on direct bookings with Amplify Vacations, including the refund tiers that apply before check-in.
How refunds are calculated
Refunds are based on how many days remain before check-in at the moment the cancellation is submitted. Each property can carry its own policy tier, and the exact terms that apply to a stay are shown in the booking flow and repeated on the confirmation.
Taxes, fees, and the platform charge
Lodging taxes collected on a cancelled reservation are refunded with the refunded portion of the stay. The Amplify Platform Fee is disclosed at booking, and its treatment on cancellation follows the tier shown for the reservation.
How to cancel a reservation
Sign in and open the reservation under My Bookings, or reply to the confirmation email. The refund amount is confirmed before the cancellation is finalized, and any refund is returned to the original payment method.
Frequently Asked Questions
How do I cancel my booking?
Open the reservation in My Bookings while signed in, or reply to your confirmation email. The refund amount is shown before you confirm.
Are taxes refunded when I cancel?
Yes. Lodging taxes are refunded along with the refunded portion of the stay.
How long does a refund take?
Refunds are returned to the original payment method and typically appear within five to ten business days, depending on the card issuer.